Achieving Organizational Excellence by Flevy Lasrado

Author:Flevy Lasrado
Language: eng
Format: epub, pdf
Publisher: Springer International Publishing, Cham

Assessment of People Results

EFQM (2013) emphasis that excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their people (EFQM 2013). EFQM (2013) standards require excellent organizations to report results that not only meet or exceed the needs and expectations of their people but also ensure that such results are sustained. Therefore, people results refer to the achievements of an organization in terms of its people satisfaction. People refer to all employees or individual employed by the organization. People satisfaction with the organization is measured in respect to various factors that include training, communication, promotion, career development, and health and safety among other factors (Madan 2010). So an organization that establishes various approaches to boost the performance must fundamentally create a mindset that without the cooperation, involvement and engagement of its diverse people, no initiative are going to result in expected results. Therefore, engaging diverse staff with the values of the organisation which will in turn lead to delivering the strategic objectives. For example, Ricoh Belgium has successfully grown through mergers and acquisitions, achieving an exemplary integration of the people, with the management team generating a “one family” atmosphere (EFQM 2017e). Infact, they say “What matters to people also matters to us” … This is the claim of bespoke software specialists sp. Z.o.o, where values are the basis of all activities, and the “People” are most important of them (EFQM 2017f). They think about their people every time they want to implement a newidea. They take care of their employees and try to bring more than a little happiness and fulfilment to their work. They think the time that is given to people does matter and it influences their decision as to whether to work for them or not.

In this respect, excellent organization, in relation to their people, ensures the following;Have a clear set of performance indicators for determining successful deployment of the strategy of the organization as defined by relevant stakeholder and needs and expectations of their people

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